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Retention Sales Representative in Columbia, SC

This job is no longer available from Time Warner Cable
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COMPANY

Time Warner Cable

Base Salary: At least $20,000
Total Comp: $40,000 to $60,000
Location:
Industry: Communications
Benefits: Yes
Customers: Large
Car Allowance: No
Sales Cycle: salesCycle
Travel: No Travel
South Carolina:, Columbia

JOB DESCRIPTION

Oct 12, 2016
Job CodeTWCCRT210 Rep 1, Retention Nonexempt
Posting
Job TitleRetention/Sales Representatives
Posting Job DescriptionTime Warner Cable requires applicants to complete an assessment as part of the application process. **Please note: You must take the assessment within 48 hours of the completion of your application to be considered and reviewed by recruiter. **

Time Warner Cable currently seeks Customer Solutions Representatives (Inbound Retention-& Sales) for our West Columbia, SC office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Do you have an exceptional way of connecting with people, empathizing with them and offering them viable solutions? Do you have an uncanny way of winning customers? That skillful way you can turn things around is greatly valued here at Time Warner Cable.

In this key role, youll handle calls from TWC customers who are thinking about switching service providers. Youll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors. Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, youll have general knowledge of our current marketing offers and a desire to earn pay for your performance. Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter mostat work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
Our award-winning call center offers:
*Weekly/Monthly contests & incentives!
*Fun, team-oriented culture!
*Competitive hourly rate plus commissions! Annual opportunities average $45K with a potential of $60K!
*Paid training!
*Robust benefits including medical, dental, vision, pension, matched 401(k) plan, tuition reimbursement, and discounted cable, phone and Internet services!

To learn more about what its like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
[please apply online]
Call Center Hours: 8:00am - 9:00pm Monday Sunday (shifts will vary within the operating hours of the call center)

Job Requirements:
*Customer-centric mentality (high volume customer service and/or call center experience preferred)
*Sales experience required (experience working for commission is preferred)
CBTWC 10-1-2014

More on TWCTime Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status