Now Hiring - Customer Service and Sales Support in Montclair, CA

Job description

Customer Service and Sales Support

ATG Electronics is an industrial and commercial LED light fixture provider established since 2001.

ATG is known for our motto “Always Think Green” as we aim to provide the world with the highest performing products, reducing customers’ electricity consumptions and ultimately decreasing carbon emissions. We are now expanding our business into EV chargers, electricity storage and other related equipment, and looking for talent people to join and grow with the company.

Key Duties and Responsibilities:

• Acquire working knowledge of ATG product line to provide product and service support to customers and ATG sales managers.
• Support ATG Sales Managers with inventory checks, product information, and status checks on sales orders, back orders and RMAs.
• Work with customers and ATG sales managers to resolve product or service problems by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Help collect information from customers to facilitate the RMA process.
• Create and maintain productive, professional relationships with sales managers and customers.
• Proactively process and follow-up on new orders in an accurate, timely and professional manner.
• Provide support and communication between factories, sales and operations staff, and customers.
• Help develop product or service reports by collecting and analyzing customer information.

Required Qualifications:

• 1-3 years of experience in Customer Service and/or a related field with transferable skills
• Excellent written and oral communication skills, including listening and phone skills.
• Precise documentation skills, with excellent attention to detail
• Strong ability to multi-task and resolve conflicts.
• Excellent analytical and problem-solving skills.
• Driven team player with a competitive edge and a desire to help the company to grow.
• Experience with computer programs including MS Office, email, and ERP systems.
• Lighting industry and product knowledge is a plus.

Compensation: 20USD-28USD hourly. This is a full-time position with a schedule from Monday-Friday from 8:30 am to 5:00 pm with 30 minutes for lunch.

Benefits include: insurance (health, dental, vision, and life), 401 (K) plan with company contribution, Sick and PTO time, Holiday pay, FSA savings plans, Commissions (which are available after a 90 days introductory period).

Job Type: Full-time

Pay: $20.00 - $28.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Required)

Work Location: In person