Now Hiring - Inside Sales in Kansas City, KS

The Insides Sales Representative plays a crucial role in supporting our purpose of creating lasting value for those we serve by servicing our customer’s needs. The position is responsible for the sale of our products and services to business and construction and contractor establishments or individuals over the telephone and in the office. The successful candidate will work closely with our account managers and sales support team to develop and deliver customer services that promote and support our products. The Inside Sales Representative promote our culture, our 5 P’s and our purpose to create lasting value for those we serve.

Key Responsibilities & Essential Functions:

• Service the construction/contractor establishment and/or the original equipment manufacturer customers by providing projects or information on products or services
• Manage both inbound and outbound sales communication both internally and externally
• Assist customers with product selection and application
• Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
• Provide customers with accurate stock and delivery information
• Provide feedback on adequate stock levels
• Establish, build and maintain excellent customer relationships
• Review and analyze reports of business transactions
• Provide sales data for new and existing customers for database entry
• Work closely with Outside Sales to keep account activities and literature up to date
• Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.

Critical Success Factors:

• Excellent customer orientation
• Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
• Drive for continuous improvement
• Strong troubleshooting and problem solving skills
• Self motivated
• Ability to multi-task and juggle multiple priorities with strict deadlines
• Ability to analyze, identify & then follow up to resolve discrepancies
• Detailed-Oriented
• Strong work ethic with a positive attitude

Job Requirements/Specifications:

• Minimum 2 year degree or equivalent experience required
• Previous experience in customer service required
• Microsoft Excel skills are essential
• Knowledge of Eclipse preferred
• Excellent communication and interpersonal skills via phone, email and in person are required
• Knowledge and experience with Allen Bradley/Rockwell Automation part and distribution is preferred
• Proven negotiation skills required

Work Environment & Physical Demands:

• Consistent, more than 2/3s of the time:
  • Sitting
  • Working with hands
  • Working with fingers
  • Talking
  • Hearing
  • Vision acuity-near
  • Works alone
  • Customer contact
  • Work indoors
• Frequent, from 1/3 to 2/3s of the time:
  • Vision acuity-far
  • Field of vision
  • Color vision
• Some, less than 1/3 of the time:
  • Standing
  • Depth perception
  • Vision adjustment
  • Works with others
• Occasional, less than 1 time per week
  • Walking
  • Lifting
  • Carrying
  • Reaching
  • Carrying
  • Reaching

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.